We had a great experience with Precision Garage Door of Delaware yesterday. We called at noon and a technician was at our home just two short hours later. We received text updates prior to his arrival. Taylor Bartow, our technician, was on time and gave us an instant quote. Taylor was able to stay and install the new motor. The entire process took less than a few hours and was painless. Kudos to Taylor and PGDD!
Rachel Steptoe
12/19/2023
Mattew Taylor came on 12/15 to evaluate my garage door problem. I had a noisy 17-yr. old unit that was seeing its last days and was not consistently working. I was waiting for the springs to fly off at any time! On 12/16 he returned and within 2 hours had replaced my old LiftMaster with a new LiftMaster Wi-Fi LED Garage Door Opener and all of the needed parts other than the rollers (which had been replaced recently) and made my garage door go up and down so quietly that I had to do a double-take to make sure it was really opening and closing!! I now have a high-tech door unit that makes me feel confident and safe in my home and does far more than just open and close the door. Matthew was professional and courteous and even set my new car to work with the opener for me. I highly recommend him and Precision Garage Door Service.
Christine Matwey Bekowski
12/18/2023
Mattew Taylor came on 12/15 to evaluate my garage door problem. I had a noisy 17-yr. old unit that was seeing its last days and was not consistently working. I was waiting for the springs to fly off at any time! On 12/16 he returned and within 2 hours had replaced my old LiftMaster with a new LiftMaster Wi-Fi LED Garage Door Opener and all of the needed parts other than the rollers (which had been replaced recently) and made my garage door go up and down so quietly that I had to do a double-take to make sure it was really opening and closing!! I now have a high-tech door unit that makes me feel confident and safe in my home and does far more than just open and close the door. Matthew was professional and courteous and even set my new car to work with the opener for me. I highly recommend him and Precision Garage Door Service.
Chris Bekowski
12/18/2023
I called because my garage door wouldn't close- it just kept going back up. So, I requested that someone come to check it out. But they suggested that Betty call me first, and walk me through some things before making an appointment. (I was shocked! Who does that nowadays??) Betty was great- very friendly, knowledgeable and patient. She had me try some things that got it working again. She explained what happened and gave me some suggestions if it happens again. I was SO impressed! Precision will definitely be the company I call in the future!!
Chris T.
12/16/2023
I called this morning at 8:00am asking for the replacement of 2 garage doors. The tech, Tim Strauss arrived at 10:00, gave me a price and had both openers installed and completely operational by 12:00noon. The tech was very professional and efficient. The installation was very neat and the doors are working perfectly! One of the best vendor experiences I have had. I will definitely use Precision next time I need garage door services.
Randall Williams
12/15/2023
Tim Strauss, Technician for Precession Garage Door of Delaware arrived on time to balance my garage door. He diagnosed that i had two different size door springs installed and this could be causing my problems. I chose the 1st option, replace existing springs. Tim installed two matched torsion springs and balanced the garage door. The Job was completed just under one hour. He did a great job.
Joe Cupini
12/14/2023
We couldn't be more pleased with our service from Precision Garage Door of Delaware. I called about 0900 regarding a door that was still operating, but was not lifting smoothly. Casandra had a technician (Eric scheduled between 2:00 and 4:00 that day! Eric arrive right at 2:00 PM, and naturally the door went up without any problems!!! However, he listened to my description of the problem. Looked high and low, and identified what he thought was the issue. He made an adjustment to the rail, and that fixed it. I am very impressed with his knowledge and the total customer service from Precision. Thank you. Claude Newton
Claude Newton
12/08/2023
We were captive in our house as the spring on our double garage door broke. Both our cars were in the garage and we were stuck. Within an hour after we called for help, the tech, Tim Strauss was at our door. He was very friendly yet professional and understood our dilemma. He went to work and in no time he had new springs with rollers installed. Our door is now working and I am very happy. Tim did a great job and I will recommend Precision Garage Door Service to my neighbors. Thank you Tim!
John C
12/06/2023
Both our cars were stuck in the garage when we got ready to leave for Saturday errands. Was pleased to talk with a human being who let me know a technician would arrive between 2 and 4 pm. I received an update letting me know when he was on his way, and I could track his vehicle online. Richard Armbruster was courteous and explained our options for the service. He had the parts to replace a broken door spring and upgraded a plastic bushing to a ball bearing. In and out in about an hour. Very pleased with the work done.
Kathleen K
12/03/2023
Technician Ronald was great! Professional, courteous and honest!! Gave me numerous options from a simple lubrication all the way up to full door opener replacement! I went with new rollers and lubrication on this trip, but will DEFINITELY go with Precision when the opener needs to be replaced. THANK YOU RONALD!!
Tom OConnor
12/02/2023
I have used Precision in 2 states - Matthew Taylor was the technician today in DE - (the other was in Clifton, NJ. I called Precision today because of the excellent service I had received previously in NJ). Matt and his co-worker could not have been more pleasant, or more patient, explaining what was causing the issues with the old opener (builder's model) and the capabilities and properties of the new high-quality system. I would not hesitate to use Precision again. The products are reliable and everyone I have come in contact with - starting with the woman who made the appointment for me over the phone, have been a pleasure!
Karen Carroll
11/30/2023
Needed emergency service because my garage door opener was not working. Jasper Brown was sent as the tech. After trying a number of times to fix the old chain driven opener he recommended a new one, He expertly installed the new one with little indication that the old one was ever there. He was very helpful and explained everything. I have used Precision Door several time and have always received fast expert service.
Mary P
11/29/2023
Our experience was outstanding, from the phone call for service to the finish of the job. Our technician was Taylor Bartow. Taylor and his associate arrived two hours after our call, explained that they would do a safety check and then proceeded to give us the price. They explained what they would do, went about their work, when finished had me open and close the finished door to check their work. They were very professional and a pleasure to work with. I would highly recommend Precision Garage Door
Burt Cook
11/28/2023
Jasper Brown did an excellent job installing my garage door opener. My Story: My garage door suddenly would not work. It was an emergency because repairmen needed access to my home and I would be out of town the next day. I needed emergency service. Jasper Brown was the technician sent to do the job. He made multiple attempts to correct the problem with the chain and it just would not loosen. Jasper recommended a new opener that was belt driven. Since I had chain problems before I decided to go with the new opener. I am glad I did. Jasper installed the opener and worked late in the evening and then had to go to another job. It was neatly done with little trace of the old opener.
Mary Posey
11/28/2023
We had the best experience with Precision Garage Door and especially Technician Eric Bartow. We were stuck in the garage when the spring and other garage door opener parts broke and failed. I requested service at 11:00 am and Eric was here at 1:50 pm to help us. We decided at the same time to replace our Genie with a Liftmaster system. We are so very satisfied. Eric was very friendly, knowledgeable and professional. He knew what the problem was and had the parts to fix it. Company an Tech Eric Bartow are highly recommended.
Kathy Ryan
11/22/2023
Jasper Brown was our technician. He made the total experience perfect. I couldn't believe what a great job he did.We were really in a bind, late at night rain and wind in the forecast. He traveled 2 hours to our home at 9 pm. He installed the new unit with ease. We are very happy with the new unit thanks again Jasper and precision door!!
Jo Ann Rucker
11/21/2023
Jasper Brown is a terrific young man. We were very upset that are garage door wouldn't close. Rain and wind was in the forecast. I called Precision Garage Doors, and had a immediate response. He installed a beautiful new unit. He made the process so easy. We will call them again if need be. He even installed a keypad outside, wasn't expecting all of the extra service.
Jo Rucker
11/21/2023